CLASSIE THE MASTERCLASS
Cultivating Customer Experience
You're here because you are ready to invest in your customer experience to increase retention, satisfaction and revenue.
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When: Saturday, September 26th at 11 a.m. - 12:00 pm
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1 -hour VIRTUAL LIVE MasterClass with Classie "Life & Business Strategist"
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LIVE Q&A
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You must be LIVE. There will not be a replay.
WHAT YOU WILL LEARN:
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Strategies on How to design, manage, and optimize experiences that deliver (and exceed) on customer expectations.
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3 mindset shifts to help you grow your customer experience and business
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Understanding the difference between Customer experience and customer service
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Common unhealthy habits for customer experience and retention
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Tools and best practices for client/relationship management and communication
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Adequate follow-up and commitment strategies
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Strategies and the exact measurements you need in place to understand what your customers' need and expect at each stage of their customer journey.
YOUR RESULTS IF YOU PUT IT TO ACTION:
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Increased conversion rate from prospect to client
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Increased customer retention & satisfaction
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Increased customer referrals
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Increased revenue and closing rates
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Increased brand awareness and word of mouth
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Increased customer loyalty and community support
And More!
High customer retention and loyalty are critical to a brand’s long-term success. A winning CX program not only helps you gain new customers – but it also makes them want to stay with your brand long-term.
𝗪𝗛𝗔𝗧 𝗜𝗦 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 (𝗖𝗫)?
Customer experience is your customers’ perception of how your company treats them. These perceptions affect their behaviors, and build memories and feelings to drive their loyalty.
But, in order for your customers to like you, you need to get to know them. You need to invest in the long-term relationship (also known as relationship marketing), because when you understand who they they are, you are able to deliver a personalized experience across the entire customer journey.
Customer Experience Statistics For Business
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32% of customers stop doing business with a brand they love after only one bad experience.
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Experience-Driven businesses see almost 2x higher YoY growth in customer retention, repeat purchase rates and customer lifetime value than other businesses.
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86% of buyers are willing to pay more for the same quality of product if they will receive a better customer experience.
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The Temkin Group found that companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience.
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80% of Account Executives & CEO's believe they provide EXCELLENT customer experience only 8% of customers agreed.
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57% of customers have stopped buying from a company because one of their competitors provided a better experience.
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64% of consumers are more likely to recommend a brand to others if it offers simpler experiences and communications.
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A Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.
I am devoted to sharing tools, resources, and ideas to help you create your wildest dreams.
ALIGN YOUR ACTIONS WITH YOUR INTENTIONS
